Customer help

Returns and Refunds

MShopa reviews return requests using the order record, product condition, merchant evidence, and the customer’s legal rights.

Effective 13 August 2026

Report the problem

Open Support as soon as possible and provide the order number, affected item, explanation, and clear photos where relevant. Keep the product, packaging, and accessories until the review is complete.

Valid concerns

Examples include an incorrect item, undisclosed damage, a materially misleading description, missing components, or a product that does not arrive. Change-of-mind requests depend on product condition, merchant policy, and applicable law.

Review and remedy

MShopa may request information from both parties. Depending on the verified circumstances, the fair remedy may be repair, replacement, partial refund, full refund, or rejection of an unsupported request.

Return condition

Unless the product was faulty or misdescribed, returned goods should be unused and include their original parts and packaging. Hygiene-sensitive, customized, perishable, or activated digital products may not be returnable for change of mind.

Payment reversals

A refund is not complete until confirmed through the configured payment provider. Processing time may depend on that provider.